The Scope of This Policy
This policy applies to all HDPBS users, including Riders all HDPBS platforms and services, including our apps, websites, features, and other services users.
The Information We Collect
When you use the HDPBS Platform, we collect the information you provide, usage information, and information about your device. We may also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with HDPBS, we collect the information you provide us, such as your name, email address, phone number, birth date etc. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the HDPBS Platform
Location Information. Great rides start with an easy and accurate pickup. The HDPBS Platform collects location information (including GPS and WiFi data) differently depending on your HDPBS app settings and device permissions as well as whether you are using the platform as a Rider :
- Riders: We collect your device’s precise location when you open and use the HDPBS app, including while the app is running in the background from the time you request a ride until it ends.
Usage Information. We collect information about your use of the HDPBS Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the HDPBS Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the HDPBS Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Address Book Contacts. You may set your device permissions to grant HDPBS access to your contact lists and direct HDPBS to access your contact list, for example to help you refer friends to HDPBS. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the HDPBS Platform and interact with HDPBS advertisements, to make your HDPBS experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the HDPBS Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the HDPBS Platform.
Enterprise Programs. If you use HDPBS through your employer or other organization that participates in one of our HDPBS Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Referral Programs. Friends help friends use the HDPBS Platform. If someone refers you to HDPBS, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Provide the HDPBS Platform;
- Maintain the security and safety of the HDPBS Platform and its users;
- Build and maintain the HDPBS community;
- Provide customer support;
- Improve the HDPBS Platform;
- Respond to legal proceedings and obligations.
Providing the HDPBS Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
- Verify your identity and maintain your account, settings, and preferences;
- Connect you to your rides and track their progress;
- Calculate prices and process payments;
- Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
- Communicate with you about your rides and experience;
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties;
- Operate contests, sweepstakes, and other promotions.
Building and Maintaining the HDPBS Community. HDPBS works to be a positive part of the community. We use your personal information to:
- Communicate with you about events, promotions, elections, and campaigns;
- Personalize and provide content, experiences, communications, and advertising to promote and grow the HDPBS Platform;
- Help facilitate donations you choose to make through the HDPBS Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the HDPBS Platform;
- Provide you support or respond to you.
Improving the HDPBS Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis;
- Develop new products, features, partnerships, and services;
- Prevent, find, and resolve software or hardware bugs and issues;
- Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the HDPBS Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
For Legal Reasons and to Protect the Lyft Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
- Comply with any applicable Central, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
- Respond to legal process (such as a search warrant, subpoena, summons, or court order);
- Enforce our Terms of Service;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate central, state, or local law; or
- Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
How We Store and Protect Your Information
We keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights And Choices Regarding Your Data
HDPBS provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the HDPBS Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the HDPBS Platform
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.